FAQs

GENERAL FAQ’S

What date is the 2026 festival?
Saturday 28 February 2026

When are tickets on sale?
Wednesday 16 July at 9.00am

When do the gates open?
If you purchase a Premium Gazebo Package you can enter the festival from 10.30am. For all Standard ticket holders the gates will open at 11.00am. Please bring your ticket with you, this can be on your phone (please download in advance)or printed.

What if I cannot locate my tickets?

Please head to the ticketing page for the festival. On the top right hand side you will see ‘My Account’. Please log in and access your tickets from here - TICKETING PAGE

Where exactly is the festival?
We are located at the Meridian Rowing Centre on the stunning Lake Ruataniwha.

Can I get a ride there?
We will be providing a complimentary shuttle bus to and from Market Place from 10.00am to the festival so you can enjoy your day without driving. No ticket is required to travel using this service shuttle only a gold coin donation with proceeds going to the Twizel Community Hub.

There will be bus services from Oamaru and Fairlie; these can be purchased when you secure your festival ticket.

I purchased a Premium Gazebo Package, how does this work?

All 6 people who are part of the Premium Gazebo Package will need to enter the festival together as you are under one ticket. Entry is from 10.30am and you will be allocated a 4x4m site on the grass. Please ensure you bring pegs to secure the structure and remove the gazebo from site at the end of the day. Please note, only those with the Premium Gazebo Package can bring in a gazebo to the event.

Is there seating provided at the festival?
There is some limited seating around the venue, you are welcome to BYO your own camp chairs and picnic rugs. Please note only those with a Premium Gazebo Package will be permitted to bring their own gazebos to site due to limitations on space.

What can I bring to the festival?
An empty or sealed water bottle to fill up at one of our water stations. Please leave your own food and drink at home, we're lucky to have a huge range of amazing stallholders joining us at the festival. If you have an allergy and need to bring your own food in, you can email salmonandwine@twizel.info to receive an exemption letter.

Will I get my own cup / glass?

In 2026 those over 18 will have the choice of a stemless wine glass OR a plastic beer cup, please collect this as you enter the site from our team of volunteers. Youth ticket holders will receive a plastic cup.


Do I need cash or EFTPOS?

All vendors selling alcohol will only be accepting EFTPOS, food vendors will accept both cash and EFTPOS. Please note, there will be no ATM onsite.

Will there be gate sales?
No sales at the gate of the festival. If not sold out prior to event day, there will be ticket sales available online up until the event opens.

Am I able to leave the festival and return later?

No, once you leave the festival you cannot re-enter the site. There are strictly no pass outs.

Can I bring animals?
No sorry, we don't allow pets at the festival with the exception of service dogs.

What time does the day wrap up?
The Twizel Salmon and Wine Festival finishes at 5.00pm with last drinks served at 4.30pm.

Can we park our motorhome at the festival parking site?

Sorry, this is not permitted. We recommend contacting the Lake Ruataniwha Holiday Park for their availability or checking out the NZMCA event page who have secured a location opposite the event site.

Can I smoke/vape at the festival?

We will have a dedicated smoking and vaping area to the left as you enter the festival site. With the current fire risks we will ask you to please ensure you utilise this space.

What if I am feeling unwell?

If you are feeling unwell or have tested positive for Covid, please stay at home for the health and wellbeing of all attendees.

Can I get a refund if I can no longer attend the festival?

In line with our terms and conditions, we do not offer refunds however you are welcome to transfer your ticket to another person. If you would like to do this, please send an email to salmonandwine@twizel.info letting us know your order number alongside the new ticket holders’ name and email.

TICKETING FAQ’S

What ticket types are available?

Early Bird $50.00 + BF 

Adult GA First Release $55.00 + BF

Adult GA Second Release $60.00 + BF 

Youth Ticket age 5 – 17 $10.00 + BF 

Under 5's Free

Gazebo Packages (Admits 6 adults) 

Gold $799.00 + BF

Silver $699.00 + BF 

Bronze $599 + BF 

Q: I didn’t receive my ticket confirmation email, what do I do?

  1. Check your spam/junk folder.

  2. Search your inbox for emails from Flicket.

  3. Log in to your Flicket account using the same email you used to purchase, your tickets will be there.

Q: I can’t log in to my Flicket account.

  1. Use the "Forgot Password" option on the login screen to reset your password.
    If you originally checked out using Guest Checkout, you may need to create an account with the same email used for purchase to retrieve your tickets.

  2. Still stuck? Contact the festival team on salmonandwine@twizel.info

Q: Can I buy tickets at the gate?

  • No, as the event sells out there are no gate sales available on the day

Q: Do I need to print my ticket?

  • No, digital tickets are preferred. 

  • Simply have the QR code ready on your phone when you reach the gate.

Q: My QR code isn’t showing / is blurry.

  • Ensure brightness is turned all the way up on your phone.

  • Screenshot the ticket so you’re not relying on reception.

  • If the code still won’t load, gate staff can look you up manually using your name and order number.

Q: Can I change the name on my ticket?

  • Yes you can indeed

1. Log in to your Flicket account

2.  Go to "My Tickets"

3. Select “Edit Ticket” 

4. Update the details to the new ticket holder 

5. The new ticketholder will receive the updated ticket by email.

Q: Can I upgrade or change my ticket type or add on a bus order?

Yes, absolutely!

1. Log in to your Flicket account

2.  Go to "My Tickets" 

3. Select “Exchange Tickets” 

4. Select the new ticket type you would like, if adding a bus ticket be sure to select the correct departure point, and you will be prompted to pay the difference between the tickets.

Q: Are tickets refundable?

No, tickets are non-refundable unless, you opted to take out the Ticket Protection Cover when you purchased your tickets. 

Q: I have the Ticket Protection Cover, how do I claim this?

  1. Please review the Ticket Protection Cover Terms and Conditions to see if you can apply for the refund

  2. Locate your original confirmation email and click the link “Request a Refund” at the bottom of the email. 

  3. If you cannot locate the original email, go to the application form page to apply. Please note, you will need to know your booking order number to complete this process. 

Q: Do I need all tickets in one order, or can we arrive separately?

Each person needs their own ticket with its QR code, your group does not need to arrive together.

Q: Can I leave the festival and come back later?

  • No, pass outs are strictly not available